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Queueing and Applied Probability SIG

Welcome to our website!

CanQueue 2025

Welcome to the website of the 25th edition of the CanQueue workshop, which will be held on August 21-22, 2025 at Ivey Business School, Western University in London, Ontario.

  • The CanQueue conference
  • Organizing Committee
  • Invited Speakers
  • Abstract Submission
  • Registration
  • Important Dates
  • Accommodation Information
  • About London

What is CanQueue?

CanQueue is one of the major queueing conferences in North America. The first workshop was organized by Dr. A. S. Alfa at the University of Manitoba in 1999, and the name CanQueue has been associated with these meetings since the 2000 edition in London, Ontario. The goal of the conference is to promote research and applications of queueing theory.

This annual conference provides an important platform for people, including leading Canadian and international queueing theorists, applied probabilists, scientists, researchers, engineers, executives, and students, to meet and share their new research findings, and to encourage collaboration on ongoing research initiatives.

Organizing Committee

  • Yang Li (yli4774@uwo.ca) - Ivey Business School, Western University
  • David Stanford (stanford@uwo.ca ) - Statistical and Actuarial Sciences, Western University

Invited Speakers

We are thrilled to welcome Prof. Saif Benjaafar (University of Michigan) as our keynote speaker and Prof. Jing Dong (Columbia Business School) as our featured speaker.

Speaker Bios:

Prof. Saif Benjaafar is the Seth Bonder Collegiate Professor of Industrial and Operations Engineering and Co-Director of the Joel D. Tauber Institute for Global Operations at the University of Michigan. His research spans operations management, supply chain design, and sustainable operations, with influential work on the sharing economy, on-demand services, and online marketplaces. He has pioneered models that integrate economic and environmental considerations into supply chain management and service platform design. A Fellow of INFORMS, MSOM, and IISE, he previously held leadership roles at the University of Minnesota and Singapore University of Technology and Design. He also served as Editor-in-Chief of Service Science.

Prof. Jing Dong is the DeRosa Family Associate Professor of Business in the Decision, Risk, and Operations Division at Columbia Business School. Her research lies at the intersection of applied probability and service operations, with a particular focus on data-driven stochastic modeling for healthcare systems. She has developed analytical and simulation-based methods to improve patient flow and support decision-making in complex service environments. Her work advances both the theory and practice of service operations management.

Abstract Submission

Presentations of ongoing or completed research in queueing theory, applied probability and related areas are invited.

We define “queueing theory” broadly, to include any type of analysis of service systems in which congestion could occur, using any type of methodology.

Please click HERE to submit your abstract.

Registration

You have two options for registration:

  • Workshop only: CA$ 150 + applicable taxes.
  • Full registration with group dinner (on Thursday, Aug. 21): CA$ 235 + applicable taxes.

Please click HERE to register.

Important Dates

  • 10 August 2025: Registration deadline
  • 10 August 2025: Abstract submission deadline

Accommodation Information

  • Ivey Spencer Leadership Centre (Booking Online)

    555 Windermere Road, London, Ontario N5X 2T1

  • Delta by Marriott London Armouries (Booking Online)

    325 Dundas Street, London, Ontario N6B 1T9
    Please use UO8 for the Corporate/Promo Code when booking

  • Residence Inn by Marriott London (Booking Online)

    383 Colborne Street, London Ontario N6B 3P5
    Please use UO8 for the Corporate/Promo Code when booking

  • The Park Hotel London (Booking Online)

    242 Pall Mall Street, London Ontario N6A 5P6

About London, Ontario

London is a vibrant city located in Southwestern Ontario, Canada. Known for its beautiful parks, cultural attractions, and educational institutions, London offers visitors a pleasant environment with various amenities.

Here are some attractions you can enjoy during your visit to London:

  • Ivey Business School's state-of-the-art Richard Ivey Building
  • Western University's beautiful campus
  • The Covent Garden Market
  • Victoria Park in downtown London
  • London Museum and various art galleries
2025 Student Paper Prize

We are pleased to announce the 13th Annual Student Best Paper Competition, with the winner(s) to be awarded at the CORS Annual Conference, which will be held in Edmonton, AB, from June 9–11, 2025.

The submission deadline for this year’s competition is March 24, 2025.

Please use this link link to make your submission, and select Open Category, followed by the Queuing and Applied Probability SIG sub-category, during the submission process.

Instructions:

Students should submit a copy of their paper, plus a letter from their supervisor attesting to their pivotal role and contributions to the results.

Requirements:

The competition is for the best student-led paper. Papers do not need to be published at the time of submission; however, a letter indicating acceptance or soliciting a revision may be submitted along with the paper, as supplementary evidence of its merit. Papers that have appeared in print prior to the application deadline will not be considered. A student may submit only one paper for consideration in any year.

Eligibility:

Eligibility is restricted to: (i) full-time students or postdocs either at a Canadian institution or a Canadian studying outside of Canada, who must not hold a tenure-track position by the application deadline and (ii) students who are not previous recipients of a CORS Queueing SIG student prize as a winner; (iii) the topic of the paper should be aligned with the interest of the Queueing and Applied Probability SIG. Note that papers whose leading author(s) are postdocs, and papers with a significant stochastic component but not related to queueing, are also eligible for this competition.

Participating in multiple competitions:

The same paper can be submitted to multiple CORS paper competitions in the same year. However, it cannot be selected as a finalist in multiple CORS paper competitions in the same academic year (either SIGs, Undergraduate Category, or Open Category). If a paper is selected as a finalist by multiple competition committees, then the student has to decide in which competition the paper remains as a finalist.

Application deadline:

March 24, 2025, 11:59PM EST.

Competition Co-chairs:

The two competition co-chairs are Dr. Yun Zhou (zhouy185@mcmaster.ca) and Dr. Yiwen Jin (yiwen.jin@ucalgary.ca).

 

Current Officers

President: Dr. Amir Rastpour, Ontario Tech University, 2024.6-2026.6 
VP Award: Dr. Yun Zhou, McMaster University; Dr. Yiwen Jin, University of Calgary 
VP Meetings: Dr. Yang Li, Western University

Past presidents 

Dr. Yichuan (Daniel) Ding (McGill University) 
Dr. Opher Baron (University of Toronto) 
Dr. Douglas Down (McMaster University) 
Dr. Steve Drekic (University of Waterloo) 
Dr. Qi-Ming He (University of Waterloo) 
Dr David Stanford (Western University).

Past events

CanQueue Conference Venues

CanQueue 2024

Welcome to the website of the 24th edition of the CanQueue workshop, which will be held on August 23-24, 2024 in Edmonton, Alberta, at the Lister Conference Centre of the University of Alberta.

  • The CanQueue conference
  • Organizing Committee
  • Keynote Speaker
  • Abstract Submission
  • Registration
  • Important Dates
  • Accommodation Information
  • About Edmonton

What is CanQueue?

CanQueue is one of the major queueing conferences in North America. The first workshop was organized by Dr. A. S. Alfa at the University of Manitoba in 1999, and the name CanQueue has been associated with these meetings since the 2000 edition in London, Ontario. The goal of the conference is to promote research and applications of queueing theory.

This annual conference provides an important platform for people, including leading Canadian and international queueing theorists, applied probabilists, scientists, researchers, engineers, executives, and students, to meet and share their new research findings, and to encourage collaboration on ongoing research initiatives.

Organizing Committee

  • Saied Samiedaluie (samiedal@ualberta.ca) - University of Alberta
  • Armann Ingolfsson (aingolfs@ualberta.ca ) - University of Alberta

Keynote Speaker

We are pleased to inform that Dr. Baris Ata (https://www.chicagobooth.edu/faculty/directory/a/baris-ata) from the University of Chicago’s Booth School of Business will be our keynote speaker this year.

Title: Control of High-Dimensional Queueing Systems in Heavy Traffic: A Computational Method Based on Deep Neural Networks Abstract: 

In this talk, I will first consider singular control problems that emerge as approximations of dynamic scheduling problems in heavy traffic. To solve them, I approximate them using drift control problems, extending the seminal work of Han et al. (Proceedings of the National Academy of Sciences, 2018, 8505-8510). I will then describe a general technique to implement the derived solutions of the drift control problems in the context of the original queueing networks, testing them against the best available benchmarks for dimensions up to d=30 or more. This talk is based on papers coauthored with Mike Harrison and Nian Si.

Bio: 

Baris Ata is the Sigmund E. Edelstone Distinguished Service Professor of Operations Management at The University of Chicago Booth School of Business. He takes a problem-driven approach to bridge theory and practice in operations management, focusing on dynamic decision-making in complex settings under uncertainty. On the theoretical side, Ata’s current research interests include solving high-dimensional stochastic control and learning problems. On the application side, he works on identifying suitable candidates for xenotransplantation, improving operations in the criminal justice system, and addressing logistical challenges in last- mile delivery in Africa. Ata’s research has earned several prestigious awards, including the Best Paper in Service Science Award from INFORMS (2009), the William Pierskalla Best Paper Award from INFORMS (2015), and the Wickham Skinner Best Paper Award from POMS (2019). He is also a recipient of the Manufacturing and Service Operations Management Young Scholar Prize from INFORMS (2015) and the Emory Williams (schoolwide) MBA Teaching Award at Chicago Booth (2021).

Abstract Submission

Presentations of ongoing or completed research in queueing theory, applied probability and related areas are invited.

We define “queueing theory” broadly, to include any type of analysis of service systems in which congestion could occur, using any type of methodology.

Please use this link to submit your abstract: https://forms.gle/1s6zD9TtEHMRuWgL9

Registration

You have two options for registration:

  • Conference only: CA$150 + applicable taxes.
  • Conference + Friday dinner: CA$225 + applicable taxes.

Please use this link to to register: https://forms.gle/RZVMzoo4Q2bnX2wE8

In order to help us with planning the event, we appreciate it if you could register as soon as you can.

Important Dates

  • 12 August 2024: Registration deadline
  • 12 August 2024: Abstract submission deadline

Accommodation Information

Lister Centre offers a limited number of hotel-style guestrooms. To check rates and availability, please see https://www.ualberta.ca/conference-services/accommodation/guest-rooms.h… .

Other options:

  • Campus Tower Suite Hotel: Located close to the university campus. 14 minutes walk to the conference venue. https://www.campustower.com/
  • Varscona Hotel on Whyte: Located on the historic district of shopping, dining, and entertainment of Edmonton. https://www.varscona.com/
  • Downton hotels include JW Marriott, The Westin, Fairmont Hotel Macdonald, Courtyard Edmonton Downtown, etc. It takes about 20 minutes by LRT to get from downtown Edmonton to the university campus, or if you feel up to it, it takes a one-hour scenic walk, crossing over the North Saskatchewan river.

Edmonton, Alberta

Edmonton is a vibrant urban centre in the heart of the wilderness, the largest northernmost metropolis, and the capital of Alberta, Canada. It is known for its natural scenery, food, and history. Edmonton is also known as Canada's Festival City.

Here are some attractions you can enjoy during your visit to Edmonton:

  • Fort Edmonton Park: Canada's largest living history museum.
  • West Edmonton Mall: North America's largest shopping mall.
  • Edmonton's river valley parks: The longest stretch of connected urban parkland in North America.
  • Festivals: During the 2024 CanQueue's weekend, you can attend Edmonton Fringe Festival (the North America’s biggest and oldest fringe festival) and Edmonton PRIDE Festival.
  • Royal Alberta Museum, Art Gallery of Alberta, Alberta Aviation Museum, Muttart Conservatory, and Alberta Legislature Building.
  • Elk Island National Park: By driving only 50 minutes from downtown Edmonton, you will get the chance to visit the densest population of hoofed mammals in Canada (including bison, moose, deer and elk) and over 250 bird species.

 

CanQueue 2023

Welcome to the website of the 23nd edition of the CanQueue workshop, which will be held on August 25-26, 2023 in Niagara-on-the-Lake, Ontario.

 

  • Printed Program

  • The CanQueue conference
  • Organizing Committee
  • Keynote Speaker

What is CanQueue?

CanQueue is one of the major queueing conferences in North America. The first workshop was organized by Dr. A. S. Alfa at the University of Manitoba in 1999, and the name CanQueue has been associated with these meetings since the 2000 edition in London, Ontario. The goal of the conference is to promote research and applications of queueing theory.

This annual conference provides an important platform for people, including leading Canadian and international queueing theorists, applied probabilists, scientists, researchers, engineers, executives, and students, to meet and share their new research findings, and to encourage collaboration on ongoing research initiatives.

Organizing Committee

  • Amir Rastpour (amir.rastpour@uoit.ca) - Ontario Tech University
  • Yiqiang Zhao (zhao@math.carleton.ca) - Carleton University

Keynote Speaker

We are pleased to inform that Dr. Cynthia Rudin (https://users.cs.duke.edu/~cynthia/) from Duke University will be our keynote speaker this year.

Title: How to Create Simple Risk Scores from Complex Models and Datasets Abstract: 

Consider predicting congestion at the intensive care unit (ICU) of a hospital, where overcrowding is life-threatening. While we would think this task is challenging due to heterogeneity of patients who have different diagnoses, complexities, and recovery times, as it turns out, simple linear machine learning models can predict congestion results of queueing models surprisingly well. This is true regardless of which queueing model is used for the ICU. In fact, simple models have been used across healthcare for decades. The vast majority of these models are scoring systems, which are sparse linear models with integer coefficients. Generally, such models are created without data, or are constructed by manual feature selection and rounding logistic regression coefficients, but these manual techniques sacrifice performance since humans are not naturally adept at highdimensional optimization. I will present the first practical algorithms for building optimized scoring systems from data. These methods have been used for several important applications to healthcare and criminal justice.

Bio: 

Dr. Cynthia Rudin is the Earl D. McLean, Jr. Professor of Computer Science and Engineering at Duke University. She directs the Interpretable Machine Learning Lab, and her goal is to design predictive models that people can understand. Her lab applies machine learning in many areas, such as healthcare, criminal justice, and energy reliability. She holds degrees from the University at Buffalo and Princeton. She is the recipient of the 2022 Squirrel AI Award for Artificial Intelligence for the Benefit of Humanity from the Association for the Advancement of Artificial Intelligence (the “Nobel Prize of AI”). She received a 2022 Guggenheim fellowship, and is a fellow of the American Statistical Association, the Institute of Mathematical Statistics, and the Association for the Advancement of Artificial Intelligence.

 

 

Student Paper Prize

List of Queueing Theory SIG Student Prize Winners

2019 Student Paper Prize

The winner of the Seventh CORS Queueing SIG Annual Student Paper Prize is Eugene Furman from York University, supervised by Adam Diamant, with the winning paper titled "Customer Acquisition and Retention: A Fluid Approach For Staffing" submitted to Management Science in 2018. This paper is chosen for the prize for effectively combining ODE and integer programming to determine optimal staffing levels for multi class queueing networks in time-varying environment. The selection committee members are Drs. Gennady Shaikhet (Chair), Opher Baron, and Daniel Ding.

 

Documents

New SIG Bylaws

 

Links

Dr. Myron Hlynka’s queueing webpage

How to join?

If you are a CORS member and you are interested in joining the group, please fill out the "Join a Special Interest Group" section of this form.

If you are not a CORS member, you need to renew your CORS membership (see the application and renewal forms) and select the groups you're interested in.

 

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